ordering an overwater instrument

terms & Conditions

Due to the COVID 19 situation and the need for social distancing within the workshop, and delays with some third party supplies – production has slowed a little and therefore predicted delivery time may be liable to extend beyond our original estimate.

ACCEPTANCE OF ORDERS

To confirm your order Overwater Basses require a 25% deposit for all new instrument orders.

Receipt of your deposit ensures a place in our build schedule and confirms the agreed price – unless design, material or component changes are made prior to, or during production, in which case you will be informed and your specification sheet updated.

Production is guaranteed and the usual delivery time will be between 20 and 24 weeks from confirmation of your order unless otherwise agreed. However, all our instruments are individually built in small batches and production times can vary and more ‘custom’ or complicated builds can take longer. Should the expected completion date change significantly, we will make all reasonable efforts to contact you and make you aware of the change.

COMMENCEMENT OF BUILD

When we receive your deposit, your order is confirmed and a receipt will be issued – forming the basis of the contract between us to build your instrument to the agreed specification. Your deposit is Non-Refundable.

COMPLETION OF BUILD

When your instrument is nearly complete and in final finishing, we will notify you that the balance remaining for your order will be due and payable. Once your build is underway, Overwater reserves the right to require payment in full.

Once a balance invoice is sent, you will have fourteen (14) days from the date of this notification to make payment. Should you fail to make this payment, we reserve the right to sell your instrument and will consider your deposit to have been forfeited.

CANCELLATION OF ORDERS

Orders may be cancelled or postponed up to point of the commencement of your build – however, after an order is accepted and confirmed, deposits are non-refundable. 

Deposits on stock/in production instruments: Deposits may also be taken to reserve stock and in production instruments. These deposits are Non-Refundable.

WARRANTY

All Overwater instruments carry a 5-year warranty covering materials and workmanship.

However, any work or modifications within this period must be carried out by Overwater, or our authorised agents in order to retain the warranty. Work carried out by any non-authorised third party will automatically void your warranty.

This warranty is extended to the original retail purchaser only, subject to the limitations and is not transferable.

Thank you for choosing Overwater; customer service and the production of fine instruments are our highest priorities, and we will endeavour to ensure your purchase and playing experiences are second to none.